Customer Service

HOW TO ORDER

From http://www.rorydobner.com/ choose a product by clicking on a category on the top of the screen. This opens a number of products in this category. Click on an image that interests you to find product details such as colour, size etc.

Once a product has been chosen, click ‘add to bag’. This button will confirm your order and add it to your ‘shopping bag’.

To view your bag click on ‘shopping bag’ at the top right of screen.

‘Go to Checkout’ when you have finished making selections, either from your ‘shopping bag’ or via a chosen product.

Check your bag. To change quantities amend number and click ‘update’. To delete click ‘remove’ then ‘update’.

Once in ‘checkout’ you will be asked for your delivery and payment details. Once you have viewed your order, and ensured it is correct, press ‘place order’.

You will receive ‘checkout complete’ message and a confirmation email will be sent to you.

By Website: To Order online go to http://www.rorydobner.com/

By Phone: +44 (0)20 7952 6697 We understand shopping online is not always ideal. If you prefer to order by phone, please call +44 (0)20 7952 6697 between 10.00 and 5.00 pm Monday to Friday. Please have product codes and your card details ready.

SHIPPING & DELIVERY

UK: Standard delivery charge is usually £5.95 (Express Charge is £10). If your order is bigger or heavy we will contact you if postage differs to advise the additional delivery charge to get your approval. Standard delivery is a 3 day service.

Overseas: Standard delivery charge is £25.00 for up to 2kg. Additional costs will be occurred on packages larger than 2kg. Please contact us for a shipping quote to your destination.

Express Delivery: UK only. Orders must be placed by 1pm to guarantee next day delivery for in stock items. Items will be despatched by overnight courier to arrive the following day.

Standard: Please note as some items are literally being hand made to order we do take pride in making every single item perfect so if your item is not in stock we will try our best to advise you of as accurate a leadtime as possible until you receive your parcel. Rory Dobner Ltd aims to despatch within 48 hours (during weekdays), but please allow up to 7 working days for delivery and up to 3 weeks for deliveries outside the EU.

International Delivery: Please note if you are purchasing an item from outside the EU you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance if your responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so please contact your local customs office for further information.

We hope your item arrives in one piece, unfortunately this cannot always be guaranteed. If your item arrives broken, please call +44 (0)20 7952 6697.

SIZES & MEASUREMENTS

As many of our products are handmade sizes may vary slightly from those given. All measurements are metric.

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